Returns & Exchanges

At Macsween, we take pride in the quality of our food products; however, due to the perishable nature of our haggis and vegetarian range, we can only offer refunds or replacements for items that arrive damaged or defective. Please inspect your delivery upon arrival and contact us immediately if there are any issues with your order.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged product and the outer packaging to help our quality control team investigate the claim.

• 3.
  Verification Process

  Our team will review your request and confirm eligibility for a refund or replacement based on our perishable goods safety standards.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.