Frequently Asked Questions
Everything you need to know about our premium haggis and gourmet food delivery.
How is my order packaged to ensure freshness?
All Macsween products are shipped in temperature-controlled, insulated packaging with chilled gel packs to ensure they arrive in perfect condition.
Can I freeze Macsween products upon arrival?
Yes, most of our products are suitable for home freezing. We recommend freezing on the day of delivery and consuming within 6 months for the best quality.
What are your shipping rates and delivery times?
We offer next-day delivery for orders placed before 12 PM Monday through Thursday. Shipping rates are calculated at checkout based on your location and order weight.
Do you offer vegetarian or gluten-free options?
Absolutely. We pride ourselves on our award-winning Vegetarian Haggis and offer a range of gluten-free certified products to cater to all dietary requirements.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a resolution.
Where can I find cooking instructions for my haggis?
Each product comes with detailed cooking instructions on the packaging. You can also find comprehensive video guides and recipes on our website's 'How to Cook' section.